We're Always Here for You
Get instant support, expert advice, and personalized assistance from our dedicated team. Available 24/7, wherever you are in the world.
Choose Your Preferred Contact Method
Multiple ways to reach us, ensuring you get the help you need when you need it
24/7 Availability
Round-the-clock support for all time zones
Multilingual Team
Support in English, French, Spanish, and Arabic
Secure Communication
End-to-end encrypted conversations and data
Lightning Fast
Average response time under 5 minutes
How to Book with Stayz
Simple, secure, and rewarding. Your perfect London stay in just 4 steps
Download & Sign Up
Get the Stayz app and create your account in under 2 minutes
Browse & Compare
Explore our curated properties with real-time availability
Book Directly
Secure your stay with our exclusive 5% direct booking discount
Digital Check-In
Receive instant access codes and property information
Ready to Experience Stayz?
Download our app and unlock exclusive rates, loyalty rewards, and seamless booking. Join 100+ satisfied guests who've discovered a better way to stay in London.
Emergency Contacts
For urgent situations, we're here to help. Know who to contact when you need immediate assistance.
Medical Emergency
999
For life-threatening situations
Property Emergency
+44 20 3695 1081
Broken locks, flooding, or security issues
Travel Changes
+44 20 3695 1081
Flight delays, itinerary changes
What to Expect in Every Stay
Premium amenities and thoughtful touches designed for your comfort and convenience
High-Speed Internet
Ultra-fast WiFi in all properties
Parking Available
Reserved parking at select locations
Kitchen Amenities
Fully equipped kitchens and coffee makers
Security Systems
Smart locks and 24/7 monitoring
Prime London Locations
Strategically positioned in London's most desirable neighborhoods, ensuring exceptional access to transport, attractions, and business districts.
Current Locations
- Kensington & Chelsea
- Central London (Holborn)
- Westminster Area
- Expanding to additional premium areas
Operating Hours
Frequently Asked Questions
Everything you need to know about booking and staying with Stayz
1How far in advance should I book?
For the best availability and rates, we recommend booking 2-3 weeks in advance for popular dates. However, we often have last-minute availability for our flexible cancellation properties.
2What is included in the Stayz Direct Discount?
Our exclusive 5% direct booking discount applies to all properties. This is automatically applied when you book through our app, cutting out third-party booking fees.
3Can I make changes to my booking?
Yes! Our flexible cancellation policy allows you to modify or cancel your booking up to 24 hours before check-in. Contact us directly to make changes.
4What forms of payment do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and bank transfers. All payments are processed securely through our encrypted system.
5Do you offer airport transfers?
While we don't provide airport transfers directly, we can recommend reliable transport partners. Many of our properties are conveniently located near public transport hubs.
6What happens if I arrive late?
Late check-ins are accommodated with our digital access system. You'll receive instructions via the app, and our support team is available if you need assistance.
Still Need Help?
Can't find what you're looking for? Our support team is ready to assist you personally.